SOC Service Reporting Analyst (Security Operations Centre)

Overview

SOC Service Reporting Analyst (Security Operations Centre) - Reporting analyst is responsible for producing high-quality documentation appropriate to its intended audience. This includes working with internal teams on product and document requirements. Writing easy-to-use user interface text or online help content is in addition to job duties.

Responsibilities

• Create, update and maintain knowledge base article on collaborations management.
• Work with customer and SCC manager to update periodic SCC operation reports
• Prepare operation runbook documents updates
• Work with SCC manager to update standard operation and procedure
• Create periodic SLA and KPI reporting and documents based on Service Manager guidances

About the Company

Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations in South and East Asia. MTS provides services to 30+ Fortune 500 clients cross Information Technologies and Industries through a network of regional and local subsidiaries, which are located in Singapore, China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen), Hong Kong, Korea, Macau, Japan and South East Asia. MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA.

MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services. Our company is a socially-responsible equal-opportunities employer with over 100 highly-talented professionals, managed by a world-class multi-national executive team.

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