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Post Sales Engineer

Comstor EuropeIndonesia

12 hari yang lalu

Uraian Tugas

Overview

Join to apply for the Post Sales Engineer role at Comstor Europe .

The post-sales scope entails managing the implementation and ongoing support of a product or service after a sale is completed, including installation, configuration, troubleshooting, customer training, and maintaining strong client relationships to ensure customer satisfaction and long-term value realization; acting as a technical expert to guide clients through the post-sale process and address any issues that may arise.

Responsibilities

Implementation and deployment : Overseeing the installation and configuration of the sold product or service at the customer site, ensuring proper setup and functionality.
Technical support : Providing technical assistance to customers regarding product usage, troubleshooting issues, and resolving queries.
Customer training : Conducting training sessions to educate customers on product features, operation, and best practices.
Relationship management : Building and maintaining strong relationships with clients, proactively addressing their needs and concerns.
Issue resolution : Diagnosing technical problems, identifying root causes, and implementing solutions to resolve customer issues promptly.
Feedback collection : Gathering customer feedback to identify areas for improvement and inform product development.
Documentation and knowledge sharing : Creating and updating technical documentation, user guides, and knowledge base articles to support customers.
Project management : Managing post-sale project timelines, ensuring timely delivery and adherence to project milestones.

Qualifications / Requirements

Possess at least a tertiary qualification in Computer Science.

Have at least 2 years of working experience in technical cybersecurity.

Have effective communication skills, both oral and written.

Possess good interpersonal skills to work well with all levels of staff.

Be meticulous, pay attention to detail, and follow up.

Work well within a team environment and be self-motivated, willing to learn, result-oriented, independent, with a good attitude.

Possess a go-getter attitude and enjoy working in a fast-paced, dynamic industry.

About Us

Westcon Solutions is a member of Westcon Inc., Group, a global value added distributor of category-leading unified communications, infrastructure and security solutions with a global network of specialty resellers. Westcon Solutions is a regional distributor focusing on the distribution of security and value added IT products. Working closely with leading vendors, Westcon Solutions provides sales and technical support in the security, optimization and monitoring space to partners and customers around the region. We are currently an Authorized Training Centre for Check Point and looking to expand into more vendor certified courses. Applications Close Date : 30 Sep 2025

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Sales Engineer • Indonesia