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AI Agent Manager
InfluxWorkFromHome, Bali, Indonesia9 hari yang lalu
Uraian TugasStrong analytical and problem-solving skills to analyze helpdesk operations and AI Agent outputs, identifying gaps and opportunities for improvement. Ability to set up monitoring frameworks, designing tailored benchmark questions and scoring methods to measure AI Agent accuracy and consistency. Hands-on expertise with modern AI tools and platforms (e.g., Gemini), plus the technical aptitude to launch and continuously improve deployed AI solutions. Excellent communication and client-engagement skills, with confidence in leading discussions and translating insights into actionable reports. Passion for technology and commitment to staying current on AI trends, tools, and best practices. Comfortable working independently in a remote, globally distributed team environment. Influx does not ask candidates to make any payment throughout the recruitment process. Successful candidates will be contacted only through email ending with @influx.com. Associate Full-time Information Technology, Customer Service, and Engineering Technology, Information and Internet
We’re looking for a passionate AI Agent Manager to join our team.
This role partners with the AI Adoption Manager to help Influx clients embrace AI. You will engage directly with clients to introduce AI, uncover high-value use cases, and guide them through adoption. Your primary mission is to ensure that AI-powered customer service is accurate, complete, and continually optimized—covering the entire lifecycle from analysis to improvement.
Responsibilities
- Analyze helpdesk operations and AI Agent output to identify gaps in performance.
- Set up monitoring frameworks with tailored questions and answers to score and benchmark your AI Agent.
- Engineer a high-quality, AI-optimized knowledge base from client data sources.
- Evaluate improvements using metrics such as Faithfulness and Semantic Similarity.
- Launch and continuously improve deployed AI knowledge by monitoring for optimization.
Required Qualifications
About Influx
Our 24 / 7 on-demand support service guarantees response times and coverage, troubleshooting, and solving customer problems in under one hour, every hour of the week. Headquartered in Melbourne with a global team of 1,000+ staff, we are committed to delivering exceptional customer service.
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