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Customer Support Engineer

Customer Support Engineer

NPAworldwideDaerah Khusus Ibukota Jakarta, Jawa, Indonesia
8 hari yang lalu
Uraian Tugas

Overview

A technology company is seeking a Customer Support Engineer to provide first-line technical support, troubleshoot system issues, and ensure smooth service delivery. The role requires strong technical knowledge, problem-solving ability, and effective communication skills.

Responsibilities

  • Monitor system performance and provide first-level support for hardware, software, networks, and applications.
  • Respond to service requests, diagnose issues, and escalate when necessary.
  • Maintain customer satisfaction through timely resolution and clear communication.
  • Record and track incidents using the company’s ticketing system.
  • Assist with user support, training, and documentation.
  • Perform routine maintenance, updates, and support deployment of new systems.
  • Follow security policies, implement safeguards, and support compliance standards.

Qualifications

  • Bachelors / Masters in Computer Science, IT, or related field.
  • 34 years of experience in IT support or data center operations.
  • Strong knowledge of server hardware, virtualization, storage, and networking.
  • Skilled in troubleshooting, IT management tools, and monitoring solutions.
  • Good understanding of security principles and compliance requirements.
  • Strong communication and analytical skills.

    • Why This Is a Great Opportunity

  • Cutting-edge exposure : Work with advanced technologies, virtualization, and IT infrastructure.
  • Skill growth : Gain hands-on experience in troubleshooting, system monitoring, and security compliance.
  • Career development : Join an international technology company with opportunities to collaborate across teams and expand your technical expertise.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • Staffing and Recruiting

    • Referrals increase your chances of interviewing at NPAworldwide by 2x

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    Buat peringatan pekerjaan untuk pencarian ini

    Support Engineer • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia