CRM Administrator

About the Role

We are hiring for a Zoho CRM Administrator to oversee and optimize the full Zoho suite, including CRM, Books, Desk, Campaigns, and more. This role will be key in ensuring smooth day-to-day operations and supporting internal teams in maximizing the use of Zoho tools for business efficiency.

Responsibilities

Act as the main administrator for all Zoho applications.

Configure and customize modules, workflows, automation, dashboards, and reports.

Manage user roles, permissions, and security settings.

Ensure data accuracy, perform data imports / exports, and manage deduplication.

Provide user support and troubleshoot issues related to Zoho.

Deliver training sessions and develop clear documentation.

Coordinate Zoho system updates and maintenance.

Work with internal teams on system integrations and automation initiatives.

Identify and implement opportunities for process improvement using Zoho features.

Communicate with Zoho support and manage escalations.

Generate reports and dashboards to support decision-making.

Requirements

2+ years of hands-on experience with Zoho CRM and other Zoho applications (e.g., Books, Desk, Campaigns).

Strong understanding of CRM systems and business processes.

Analytical mindset with problem-solving skills.

Ability to translate business needs into effective technical solutions.

Strong communication and training skills.

Highly organized with attention to detail.

Experience with data integration / migration is a plus.

Zoho certifications are highly desirable.