Head of Operations and Services

Responsibilities

• Lead, set standards and monitor the operations of the Front Office Department to ensure quality with international standards, including creating innovation, evaluating and making improvements if gaps occur in providing excellent service to patients, patient families or visitors.
• Coordinate with the Operations Excellence Group Head HO regarding the implementation of Front Office Department initiatives / programs / projects to increase patient satisfaction, becoming an agent of change in the Hospital.
• Establish control processes in providing services, creating a culture of continuous improvement.
• Collect data, analyze, compile reports, and evaluate complaints and suggestions for improvement from patients, patient families, or visitors to use as a basis for determining service improvement initiatives / programs.

Qualifications

Additional Information

BEWARE OF RECRUITMENT SCAMS

It has come to our attention that there are fake job offers claiming to be hiring for Siloam Hospitals Group. Please note that Siloam Hospitals Group do not require applicants to make payment when seeking employment with our hospitals.

Healthcare & Medical – More than 10,000 employees. Siloam International Hospitals (Siloam) is Indonesia’s most progressive and innovative healthcare provider that has set the benchmark for high quality healthcare services in Indonesia. Siloam’s medical team of more than 500 general practitioners, 2,200 specialist doctors, and 9,000 nurses, allied health, and support staff offers international quality healthcare services to nearly two million patients annually.

With equal access to medical care in Indonesia still a challenge, Siloam’s business strategy allows its hospital to operate on a lower cost based on economies of scale.

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