Field Technician Quality Assurance Officer (Automotive OEM)

Field Technician Quality Assurance Officer (Automotive OEM)

This role conducts remote QA checks, troubleshoots issues encountered during remote site operations, prepares detailed reports, identifies training needs, and conducts training to ensure quality across the fleet management product offering and support of remote operations.

Responsibilities

• Ensure that all remote technicians are punctual with proper attire to maintain a professional appearance during job assignments
• Conduct quality checks remotely by leveraging mobile video calls
• Troubleshoot issues encountered during remote site operations
• Prepare detailed reports summarizing the QA activities performed for management review
• Identify training needs for remote technicians
• Conduct training and refresher sessions to enhance their skills and knowledge
• Ensure a comprehensive understanding of the full fleet management product offering
• Familiarize yourself with the technology stack to effectively support remote operations

Requirements

Seniority level

Employment type

Job function

Industries

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