IDT Services Analyst

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

British American Tobacco Indonesia has an exciting opportunity for a IDT Services Analyst in Malang, Indonesia!

ROLE SUMMARY

To support the effective delivery and administration of IDT services by managing incidents, service requests, and day-to-day operational tasks, including contract, budget, and compliance management. They ensure smooth IT operations that meet business needs and governance standards.

This role directly contributes to stable, compliant, and cost-effective IT service delivery, enabling business teams to operate efficiently and securely.

WHAT YOU WILL BE ACCOUNTABLE FOR

IT Service Support and Maintenance

• Ensure reliable operation, maintenance, and optimization of IT Services components
• Perform proactive monitoring and maintenance to minimize downtime and service disruptions and respond to IT incidents and service requests in a timely and professional manner.
• Administer user access, onboarding / offboarding, and permissions in line with corporate security policies.

IT Security and Compliance

Project and Change Implementation

Stakeholder and User Support

Documentation and Reporting

Budget and Cost Management Support

Vendor and Asset Management

Risk and Incident Management

EXPERIENCE, SKILLS, KNOWLEDGE

Experience Required

Technical / Functional / Leadership Skills Required

Education / Qualifications / Certifications Required

BENEFICIAL

What we offer you?

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and / or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here .

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.

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