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Customer Care Manager (Jakarta,Indonesia)
CartrackJakarta, Indonesia30+ hari yang lalu
Jenis pekerjaan
- Quick Apply
Uraian TugasBachelor's degree in Business Administration, Marketing, or related field. Minimum of 5 years of experience in a Key Accounts / Customer Success / Account Management / Farming within b2b industry will be preferred Prior experience in doing customer experience and retention will be preferred Proven track record of successfully managing key accounts and fostering long-term relationships with clients. Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to clients. Proficiency in problem-solving and conflict resolution, with the ability to address customer issues promptly and professionally. Ability to work independently and as part of a team in a fast-paced environment. Experienced in CRM software and other relevant tools for managing customer accounts will be a plus. Must be Fluent in English.
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Care Manager to join our team.Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility
- Build and maintain strong, long-lasting client relationships.
- Guide new customers through onboarding and training to ensure successful implementation and adoption.
- Act as the voice of the customer internally, sharing feedback with Product, Support, and Sales teams.
- Monitor account health, drive customer satisfaction, and identify opportunities for upsell, cross-sell, and renewals.
- Stay up-to-date with product updates and be a trusted advisor for clients regarding usage and best practices.
- Collaborate with Support and Product teams to resolve issues quickly and effectively.
- Analyze customer data to track engagement, usage trends, and risk signals; provide regular reports and insights to stakeholders.
- Recommend process and product improvements based on customer feedback and industry trends.
Job Requirement
Buat peringatan pekerjaan untuk pencarian ini
Customer Manager • Jakarta, Indonesia
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