Ditto

Overview

We are seeking a Customer Service Quality Executive proficient in both English and Kannada. This role involves monitoring customer service interactions, providing actionable feedback, and ensuring high-quality support standards are met.

Key Responsibilities

• Monitor customer service calls and provide insights to improve processes
• Assist in developing and implementing quality assurance procedures
• Collect data to enhance advisor performance
• Provide constructive feedback on advisor recommendations
• Establish and maintain customer support quality standards

Required Skills & Experience

Application Process

If shortlisted, you will receive an email with a link to record a short video resume. Please ensure you check your inbox and complete this mandatory step.

Note : Ditto does not charge any fees during the recruitment process. For any queries, contact

Key Skills

Education Requirements

Ditto

Ditto Insurance is an India-based insurtech startup dedicated to simplifying the often complex process of purchasing and understanding insurance. Founded in 2021 by the team behind the popular financial education platform Finshots, Ditto aims to empower consumers with transparent, jargon-free advice on health, term, and other insurance products. The company operates primarily as an advisory platform, helping users compare policies, understand fine print, and make informed decisions without aggressive sales tactics.

With a growing team of over 100 professionals, Ditto has quickly built a reputation for trustworthiness and customer-centric service in the Indian insurance market. Its mission is to demystify insurance for the average consumer, leveraging digital tools, personalized consultations, and educational content. In recent years, Ditto has gained significant traction among young, tech-savvy Indians, and has been recognized for its ethical approach to insurance advisory, standing out in a market often criticized for mis-selling and lack of transparency.

#J-18808-Ljbffr