Collection Trainer Specialist

Responsibilities :

• Create a work plan for the development of training for the collection and recovery team (including curriculum & training materials, creating quizzes, written tests, and role-plays), and prepare training reports for submission.
• Responsible for providing training to new agents.
• Responsible for providing refresher training related to the work program.
• Ensure the training program is completed according to the standardized timeline and requirements.
• Follow up on QA results to meet training needs.
• Analyze training results periodically to report to management, identifying areas that need improvement or strengthening.
• Stay updated with new banking products.
• Validate the SOP process flow.

Requirements :

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