Principle Consultant

Overview

One of our client, performance management software, is looking for a Principal Consultant / Customer Success Manager with details below :

Summary

As a Principal Consultant, you will anchor the engagement effort for assignments, from business process consulting and problem definition to solution design, development and deployment. You will be pivotal to problem definition and discovery of the overall solution and guide teams on project processes and deliverables. As a thought leader in your domain, you will be the key advisor to architecture and design reviews. You will anchor business pursuit initiatives, client training and in-house capability building. You will have the opportunity to shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Responsibilities

Essential Functions

• Problem Solving & Solution Development

Defining client’s problem, structuring and prioritizing issues based on business objectives

Managing projects and progress, including tracking metrics, handling complex analyses, and preparing communications to report back to client and internal leadership

Build and maintain lasting relationships with new and existing clients

Position Description

Supervisory Responsibility

This position is directly responsible for leading implementation teams and indirectly responsible for all employees within the team. This role operates in a professional office environment and routinely uses standard office equipment (computers, phones, photocopiers, filing cabinets and fax machines).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 : 30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires frequent travel, more than 50%. Most travel is outside the local area and overnight. Some travel is international.

Required Education and Experience

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