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IT Support

IT Support

CartrackKecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, ID
2 hari yang lalu
Jenis pekerjaan
  • Quick Apply
Uraian Tugas

Responsibilities :

Support Infrastructure Regionally

  • Proactively maintain branch equipment i.e., UPS, Switches, CCTV, Access Control.
  • Maintain personal computers, Laptops, headsets and Operating Systems (MS windows and office).
  • Basic command line proficiency in Linux is a plus.
  • Maintain Voice services, PABX, Physical and softphones, SIP trunks, SPAM caller ID checks.
  • Branch office networking, WIFI, Switches, LAN, WAN.
  • Proficiency in email management, Microsoft Outlook, email gateways (Microsoft Exchange\Zimbra).
  • Familiarity with Excel (basic proficiency), with an advanced skill set as a bonus.
  • Familiarity with any ticketing system is a beneficial skill.
  • User account management – Active Directory \ FreeIPA \ IAM\ SAMBA AD.
  • End user VPN setup and Maintenance, 2FA.
  • Security tools – End point protection (Sophos).

Meet IT Support Service Level Agreements

  • Prioritize accordingly to meet customer satisfaction standards.
  • Plan and organize daily activities to ensure tasks are completed in time.

    • Helpdesk Support Function

  • Action assigned tickets on Ticketing system.
  • Update tickets daily.
  • Give timely feedback.
  • Ensure that tickets are closed timeously with high quality service ensuring minimal comebacks

    • Requirements :

  • Diploma or Bachelor Degree majoring in Computer Science, Information System and Informatics Engineering.
  • 1-3 years of working experience in Technical support / IT Support / Desktop / Helpdesk experience.
  • Previous JIRA experience or similar ticketing system.
  • Knowledge of Active Directory, MS Office Suite.
  • Knowledge of Windows XP, Win 7, Win 8 and Win 10 &11.
    • Buat peringatan pekerjaan untuk pencarian ini

    It Support • Kecamatan Setiabudi, Daerah Khusus Ibukota Jakarta, ID