CUSTOMER SUCCESS MANAGER

Overview :

This role will involve up to 50% business travel to client sites across the EMEA region. Join Cosmo Tech, a pioneering AI-simulation software vendor, as a Customer Success Manager in the EMEA region. Reporting to the Director of Customer Success, you will play a pivotal role in driving client engagement, ensuring successful adoption of our innovative solutions, and achieving sustainable business growth. By leveraging your technical expertise, business acumen and industry perspectives you will be instrumental in delivering exceptional value to our clients, particularly within the Supply Chain domain, through structured customer engagement cycles.

Responsibilities :

• Account Management : Manage global relationships with assigned accounts to ensure adoption and expansion of the subscription, acting as the primary point of contact and trusted advisor.
• Financial Performance : Ensure alignment with revenue and gross margin goals by tracking financial metrics and contributing to business growth.
• Client Engagement : Drive successful client onboarding, adoption, and retention through the structured Cosmo Tech engagement cycle (Bootcamp, Starter Phase, Scale).
• Value Bootcamp Leadership : Lead and facilitate Value Bootcamps to identify high-impact use cases, prepare contextualized demos, and align AI initiatives with customer maturity and processes.
• Starter Phase Execution : Actively lead the pilot phase, ensuring solution configuration, initial value creation, and achieving subscription commitments.
• Scale Phase Ownership : Oversee the expansion of pilot functionalities, integration into customer ecosystems, and the delivery of promised outcomes while identifying and pursuing opportunities for revenue growth with new use cases.
• Customer Advocacy : Anticipate customer needs, address challenges proactively, and foster strong, transparent relationships, maintaining open and constructive communication.
• Collaboration : Work closely with the Delivery and Sales teams to ensure seamless execution and satisfaction of client objectives.

Qualifications :

Key Metrics :

What we offer at Cosmo

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