Brokerage Operations Margin (ACATS)

Overview

Brokerage Operations Associate, ACATS (USA) — Remote - United States

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24 / 5 trading, and more. Our team focuses on enabling financial services access for everyone, backed by strong funding and a growing institutional client base.

Our team is 230+ globally distributed, with colleagues spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond. We value staying curious, empathy, accountability, and remote collaboration.

Your Role : This role supports the Fintech broker-dealer operations focused on ACAT transfers. The team is 100% distributed and remote, and the position reports to one of the Firm’s Directors of Operations.

Things You Get To Do

• Work with and provide assistance to internal and external customers on incoming and outgoing Account Transfer Requests.
• Assist with rebuilding and formalizing procedures for the transfer process to ensure business continuity.
• Assist the Director in processing ACAT transfers in / out activity and prepare for transition to self-clearing in DTCC.
• Handle communications with Contra firms and Transfer Agents.
• Process Mass Account Transfers / Conversions (internal and external).
• Serve as the Firm's Subject Matter Expert on transfers do's and don'ts.
• Research and respond to inquiry tickets regarding Account Transfers.
• Ensure ACAT requests are processed within the firm's timelines and in accordance with industry guidelines.
• Be familiar with ACAT systems (NSCC), regulations and industry practices governing ACAT and non-ACAT transfers.
• Identify documentation / processing irregularities and outline corrective measures.
• Assist with documenting procedures and updating processes as needed.
• Process ACAT free deliveries and fail reversals (FRVs).
• Work cross-functionally to create efficient operational processes and reduce risk of control and quality issues.
• Drive continuous operational improvement, update the control framework, and perform root cause and trend analysis of operational issues.
• Support policy frameworks and be a point of contact for policy-related queries.
• Assist in automating daily self-clearing processes, collaborating with engineering.
• Prepare summary documentation / work papers for special projects or observations and submit to management for review.
• Participate in projects as needed and perform other duties as assigned.

Who You Are (Must-Haves)

Nice-to-Haves

How We Take Care of You

Equal Opportunity : Alpaca is an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

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