Senior Technical Solution Specialist (SaaS | B2B | English)

Overview

As a Senior Technical Support Specialist at SleekFlow, you will play a pivotal role in supporting both pre-sales and post-sales activities. Collaborating closely with our Technical Sales Engineer, as well as sales and customer success teams, you will ensure seamless customer experiences by understanding customer needs, resolving technical challenges, and facilitating product adoption. In this role, you’ll contribute to both securing new customers and supporting existing ones. You’ll have opportunities for professional growth by working with senior mentors, honing your technical expertise, and driving overall customer satisfaction.

Responsibilities

• Act as the first point of contact for pre-sales and post-sales inquiries, troubleshooting product-related issues, and providing step-by-step guidance on product features and best practices.
• Collaborate with the senior technical team during pre-sales and post-sales activities to ensure customer requirements are met.
• Assist with implementing basic integrations or technical configurations based on customer needs.
• Escalate complex technical issues to senior team members and collaborate to find effective solutions.
• Work with senior mentors to develop a strong understanding of our products, integrations, and technical capabilities.
• Maintain and update technical documentation, guides, and tutorials to support customers in understanding our products.
• Provide clear and timely communication to customers, ensuring a positive support experience.
• Gather feedback from customers to identify common issues or feature requests and share insights with the product team.

Qualifications

What We Offer

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