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Customer Service Specialist (Modification Team)

Customer Service Specialist (Modification Team)

RateHawkJakarta, Jakarta, ID
30+ days ago
Job type
  • Quick Apply
Job description

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

Who We Are :

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do :

  • Rapidly and effectively resolve client issues : Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
  • Advise clients : Provide expert advice on bookings and our products.
  • Communicate : Engage with suppliers, hotels, and clients via email and phone.
  • Work with systems : Utilize CRM systems and our internal databases efficiently.

What We’re Looking For :

  • English Proficiency : Upper Intermediate level (both spoken and written).
  • Soft Skills : Kindness, empathy, stress-resistance, politeness, and responsibility.
  • Quick Learner : Ability to learn quickly and stay results-focused.
  • Tech Requirements : A functioning computer and microphone.
  • Travel Knowledge : Understanding of the travel business and booking systems is an advantage!

    • Benefits

    What We Offer :

  • Remote Work : Work from the comfort of your home.
  • Great Team : Join a young and active team of super specialists.
  • Flexible Schedule : 2 days-on after 2-days off from 8 a.m. to 8 p.m.
  • Competitive Salary : base salary and bonus based on KPI.
  • Challenging Tasks : Tackle interesting and ambitious tasks that will elevate your professional skills.
  • Continuous Learning : Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
  • Perks : Enjoy corporate discounts on hotels and other services.

    • The Process :

  • Application and Assessment : You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
  • Meeting with HR : A friendly chat with our HR team.
  • One minute Internet Speed Test : Just to make sure you’re all set for remote work.
  • Interview results and offer!

    • Learn more about our data protection practices in our Privacy Policy :

    https : / / emergingtravel.notion.site / recruitment-privacy-notice

    If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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    Customer Specialist • Jakarta, Jakarta, ID