TikTok Shop by Tokopedia - Listing Governance Program Manager (Product Quality & Compliance)

Location : Jakarta

Employment Type : Regular

Job Code : Apply to this job

Share this listing : Responsibilities

About the Team Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Program Manager for the Listing Governance team who can build robust processes, identify opportunities for improvement. They will also partner with cross-functional teams to improve processes, products, and systems to ultimately improve experience for sellers and buyers in Indonesia. The selected candidate will localize best practices, initiate and implement innovative projects, and own market performance. Responsibilities - Responsible for defining product listing scope and requirements, based on compliance requirements, user feedback, and business sense. - Regularly identify product and process improvements to improve buyer and seller experience, leveraging data analysis, automation, and other technologies. - Independently develop and implement projects to achieve compliance with new requirements and improve product quality, collaborating effectively with cross-functional teams. - Educate internal and external stakeholders to ensure compliance on our projects and processes. - Stay up-to-date with regional, national, and international regulations related to product safety, compliance, testings, certifcations etc. applicable to TTS's products, and translate these into updates for TTS' policies and processes. - Demonstrate sound business sense and understanding of e-commerce listings to meaningfully collaborate with technical teams.

Qualifications

Minimum Qualifications - Bachelor's degree or above. - 3+ years of experience in e-commerce, consumer technology, or FMCG companies in listing quality, program management, process improvement roles. - Clear and effective communication and an ability to influence cross-functional teams to facilitate timely delivery of projects. - Familiarity with e-commerce compliance and internet regulation landscape, with strong business sense and risk awareness. - Strong analytical skills, with the ability to monitor and measure results using data. Working knowledge of Microsoft Excel is a must. Preferred Qualifications - Direct e-commerce experience. - Curiosity and a willingness to develop new skills. - Attention to detail. - Ability to demonstrate sound judgment in ambiguous situations.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Apply to this job

#J-18808-Ljbffr