User Experience & Lead Qualification (Freelance)

Amalan International Indonesia is a company specializing in debt management services . We help individuals who are struggling to repay their debts—especially credit card debt, unsecured loans, and other consumer loans —by negotiating debt restructuring or payment relief with banks and financial institutions.

We are offering for enthusiastic and dedicated individuals to join our User Experience & Lead Qualification team. This role provides hands-on experience in customer service and sales lead handling within the financial services industry.

Responsibilities

• Respond to inquiries from potential and existing clients via multiple communication channels.
• Handle inbound calls, including sales leads and client support.
• Clearly explain Amalan’s services to prospective clients.
• Assess client eligibility using scripts and tools provided in the system.
• Forward qualified leads to the relevant team according to procedures.
• Escalate issues requiring further assistance to internal teams.
• Update the customer database after each interaction.
• Achieve Quality Assurance standards and meet key performance targets.

Qualifications

Benefits

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