Re-Implementation and Re-Training Specialist (Mekari Qontak)

Re-Implementation and Re-Training Specialist (Mekari Qontak)

Minimum 1–2 years of experience in training, business development, aftersales, or a related field (e.g., customer success, technical support) within a SaaS / Tech company.

Strong instructional design, delivery, analytical, and problem‑solving skills.

Ability to adapt training content to diverse learning styles and client needs.

Comfortable working with numbers and interacting with clients.

Excellent written and verbal communication skills to effectively engage with clients and stakeholders at all levels.

Strong interpersonal and teamwork skills to collaborate effectively with internal and external stakeholders.

Familiarity with CRM tools and omnichannel communication platforms.

Proficiency in corporate productivity platforms and web presentation tools (e.g., Microsoft Office, G Suite).

Experience in handling marketing campaigns is a plus.

Fluency in English is a plus.

Understanding of AI-powered chatbot functionalities and their implementation is a plus.

• Experience with Mekari Qontak or similar CRM and omnichannel platforms is preferable.

What You Will Get :

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Mekari is Indonesia's no. 1 Software‑as‑a‑Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Talenta, Sleekr, Jurnal, KlikPajak) have been used by tens of thousands of businesses in Indonesia.

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