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Client Manager

Client Manager

BSIField Based, Indonesia
8 days ago
Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title : Product Certification Auditor

Location : Vietnam; Thailand; Malaysia; Philippines; Indonesia - Field Based

Salary : Competitive salary based on experience

Travel : 50%+ of working time, predominantly national with some international travel required.

Language requirements : Fluent local language skills and strong English language, both written and verbal. (additional language skills would be an added benefit)

BSI are unable to provide visa sponsorship for this vacancy

Join a Global Leader in Product Certification – Be a Part of Excellence!

Are you ready to be part of a world-renowned organization with over 120 years of innovation, growth, and industry leadership? Do you have a passion enabling organisations to continue maintaining high standards of compliance?

At BSI, we are looking for a Product Certification Auditor to play a key role in maintaining product excellence. In this role, you’ll conduct product certification assessments across varied environments, ensuring compliance with BSI’s rigorous certification schemes and Kitemark standards.

We’re seeking professionals to deliver 3rd party product assessment audits across varied sectors and manufacturing environments and would be particularly interested in speaking with technically individuals with experience gained within the construction industry or built environment, specifically across concrete, cement, plumbing, CPR, PPE and / or electronics.

Experience in auditing against the following schemes : UKCA, CE Marking, Kitemark, IECEE CB would be highly beneficial.

Previous auditing experience is a plus, as well as expertise in quality management systems (ISO 9001). 9001 Lead Auditor certification would be a distinct benefit.

  • This is a remote position with regular travel.

Essential Responsibilities :

  • Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
  • Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
  • Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
  • Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
  • Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
  • Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business / technology and assist in the induction and coaching of new colleagues as requested
  • Plan / schedule workloads to make best use of own time and maximise revenue-earning activity.
  • Responsible for attending any required training and following all procedures / processes / policies within BSI for management of clients, management of a home-based office, use of BSI equipment and communication both internal and external to the organization
  • Must be willing to go through extensive onboarding plan in order to reach Lead Assessor status through the prescribed program (based on the knowledge, skills and experience they have as well as the requirements of the appropriate schemes)
  • Must be able to demonstrate knowledge and skills, to include preparation for and taking standardized assessments related to knowledge and application of audit practices
  • Responsible for managing a portfolio of assigned clients based on location and a match of qualifications and client contract requirements
  • Responsible for contacting clients and scheduling the visits, planning the assessments, making travel plans, conducting the assessments and reporting and managing the results in an efficient manner.
  • Responsible for monitoring the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained
  • Responsible for leading teams, when necessary, and mentoring and coaching new or inexperienced colleagues as needed to meet the business needs
  • Any other assignments as needed to meet assessment delivery business objectives

    • Education / Qualifications :

  • A minimum of 4 years’ industry experience gained within a product manufacturing environment and emphasis on quality management or product certification
  • Qualified to degree level within a manufacturing or construction related subject
  • Previous experience in product assessment or auditing, against standards
  • Can travel frequently nationally and at times internationally.
  • Knowledge of quality management system auditing practices (ISO 9001)

    • Do you believe the world deserves excellence?

    We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.

    Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries : from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.

    Through our unique combination of consulting, training, assurance, and regulatory services we bring solid and broad knowledge to every company.

    If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!

    LI-BH1

    LI-REMOTE

    About Us

    BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

    Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

    Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

    Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

    BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.

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    Manager Manager • Field Based, Indonesia