About the Role
We\'re looking for a strategic and hands-on Manager of People Operations & Rewards team to build the foundation that supports our people to thrive. This role owns our people systems, payroll, rewards strategy, compliance, and people analytics—ensuring we scale with consistency, care, and clarity. You\'ll lead and grow a lean and mean regional team, manage vendor partners, and collaborate across our People & Culture function—as well as with organizational leaders and internal stakeholders—to design and operationalize a seamless employee experience.
Responsibilities
- People Operations & Systems
Own our HR tech stack (HRIS, ATS, payroll, benefits) and drive process automation and optimization
Design and streamline employee lifecycle processes : onboarding, offboarding, mobility, documentationEnsure data integrity and operational compliance across SEA marketsPayroll & Total RewardsOversee end-to-end payroll processing across multiple SEA countries (in-house and outsourced)
Own compensation philosophy, salary banding, and benefits programsLead annual comp review cycles, pay equity audits, and employee cost forecastingPartner with Finance on workforce cost planning and modelingLead the design and evolution of performance appraisal frameworksPeople AnalyticsBuild and own the people data dashboard : attrition, headcount, engagement, cost metrics
Provide insights and data to inform business and talent decisionsTrack and report on key People KPIs with clarity and actionabilityCompliance & PolicyMaintain HR compliance across key markets
Develop and standardize HR practices and ensure global alignment in the application of policies and proceduresOwn HR policies, contracts, handbooks, and investigationsLead internal audits and mitigate people-related risk across the regionVendor & Partner ManagementManage third-party payroll providers, benefits brokers, and HR software vendors
Evaluate, negotiate, and optimize service delivery and costLeadership & Team ManagementLead and grow a small high-impact People Ops team
Partner closely with our Business Partners to create an integrated People functionServe as a key advisor to senior leadership on people operations, comp, and riskQualifications & Experience
8-12 years of HR experience, with minimum 4 years in a managerial roleExperience in Retail industry or leading through change in a dynamic environmentFamiliarity with navigating new markets labour regulations and HR best practicesHands-on experience with HR platforms (ie. HRIS, ATS, payroll, benefits)Proven experience in HRIS projects such as implementations, migrations, or process automationOpen to business travel visits to HQ (SG) and other marketsExperience in Business Partnering is a plusBachelor\'s degree and comfortable with numbersYou should have / be
Strategic Partner : Aligns people strategy with business priorities. Sees HR as a growth enabler, not just a support functionSystems Thinker : Designs and scales HR processes (e.g. onboarding, performance, comp cycles) with clarity, structure, and efficiencyOperational Excellence : Ensures compliance, consistency, and reliability in all people operations—across payroll, benefits, policies, and systemsInfluential Communicator : Earns trust and credibility with the C-suite, managers, and team members. Able to influence, mediate, and drive alignment across levelsData-Informed : Uses people metrics to drive decisions around retention, engagement, workforce planning, and comp equityBuilder and Growth Mindset : Thrives in ambiguity. Proactively creates structure, tools, and playbooks in a fast-changing environment. Believes in continuous learning and improvementStrong Judgment & Integrity : Navigates sensitive employee situations, nuanced issues, and conflict with empathy, emotional intelligence, and fairnessRegional & Cultural Fluency : Understands labor laws, norms, and cultural differences across SEA and adapts policies and programs accordinglyPeople Developer : Coaches leaders to lead better, and builds a strong, capable HR team with clear career paths and development planCulture Champion : Brings values to life through rituals, leadership behaviors, and people programs. Guards and evolves company culture as the business grows#J-18808-Ljbffr
