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Senior User Operations Specialist (Mandarin Speaker)
Fintopia IndonesiaDaerah Khusus Ibukota Jakarta, Jawa, Indonesia16 hours ago
Job description3+ years of work experience in user operations, customer engagement, marketing, or related fields. Strong attention to detail and ability to produce high-quality, accurate deliverables. Excellent written and verbal communication skills, capable of turning research findings into clear, actionable reports. Experience with chatbot / robocall script development and user engagement tools. Proficiency in Mandarin (Chinese) is highly preferred for cross-border collaboration. Organized, proactive, and able to manage multiple projects simultaneously.
Senior User Operations Specialist (Mandarin Speaker)
Responsibilities
- Conduct and regularly update competitive research, identifying market trends, product updates, and user engagement strategies.
- Prepare clear, structured reports to communicate findings and actionable recommendations.
- Lead content iteration for chatbot and robocall scripts, ensuring accuracy, clarity, and effectiveness in user communication.
- Collaborate with cross-functional teams to understand campaign objectives and contribute to impactful messaging development.
- Support localization efforts by ensuring communication styles align with local market preferences.
Qualifications
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Operation Specialist • Daerah Khusus Ibukota Jakarta, Jawa, Indonesia
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