Customer Support Manager (Indonesia)

Overview

Exely is a global IT company specialising in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages, providing an exceptional opportunity to share global experience.

The role in a nutshell

In the role of Customer Support Manager, your primary focus will be onboarding, training, and guiding hoteliers to utilise our platform effectively. This includes providing prompt responses and resolutions to their queries, handling feedback, and collaborating with other departments, including the technical support team. Fluency in Bahasa Indonesia is required, and you should also be able to communicate in English when needed. Are you passionate about helping people and building long-term relationships with them and becoming a part of a fast-paced IT company? Apply for Customer Support Manager at Exely.

Responsibilities

• Guide hoteliers on navigating the Exely Solutions effectively (provide activation and training about our solutions to ensure smooth onboarding of hoteliers).
• Offer strong and timely support by addressing hoteliers' queries through calls and emails in a polite way (e.g., assisting with settings, checking parameters and new options).
• Manage hoteliers' feedback and escalate it to the relevant department to provide personalized guidance and improve company processes.
• Ensure our solutions are functioning accurately on the hotelier's end and oversee the timely resolution of hoteliers' requests in case of issues.

Requirements

Benefits

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