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Customer Success Associate (Start ASAP)

PolnesWorkFromHome, Jawa, Indonesia

30+ days ago

Job description

Bergabunglah sebagai Customer Success Associate untuk memastikan pengalaman positif pelanggan dengan produk dan layanan Reku.

Yang akan kamu lakukan

Menanggapi pertanyaan dan keluhan pengguna melalui live chat dan email dengan cepat dan profesional.
Memastikan kepuasan pengguna dengan mencari umpan balik dan memberikan solusi efektif.
Memantau dan menangani keluhan yang lebih kompleks, bekerja sama dengan Tim Dukungan Pelanggan.
Berbagi wawasan berharga, permintaan fitur, dan solusi efektif dengan anggota tim.
Menindaklanjuti pelanggan untuk memastikan masalah teknis mereka terselesaikan.
Tetap terinformasi tentang prosedur operasi standar dan pembaruan produk.

Tentang Kamu

Kemampuan menggunakan Microsoft Office dan Microsoft Excel.

Familiaritas dengan perangkat lunak dan alat layanan pelanggan adalah keuntungan.

Keterampilan analitis yang kuat dan kemampuan berpikir kritis.

Keterampilan komunikasi tertulis dan verbal yang kuat dalam Bahasa Inggris dan Bahasa Indonesia.

Keterampilan layanan pelanggan yang luar biasa dengan fokus pada empati dan pemecahan masalah.

Kemampuan multitasking dan memprioritaskan secara efektif di lingkungan yang dinamis.

Fleksibilitas untuk beradaptasi dengan industri yang berkembang pesat.

Kesediaan bekerja dalam shift bergilir (24 / 7) di lingkungan jadwal hybrid.

Cara melamar

Kirimkan lamaranmu dengan mencantumkan CV dan surat lamaran. Pastikan semua dokumen lengkap dan terkini.

Lowongan ini bisa ditutup sebelum tanggal batas akhir lowongan yang tertera, kamu sebaiknya melamar sesegera mungkin agar tidak ketinggalan kesempatan.

Reku Indonesia adalah perusahaan startup yang berfokus pada solusi digital investasi untuk Crypto dan Saham AS.

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Associate Start Asap • WorkFromHome, Jawa, Indonesia

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