Operations Manager (Japanese Expatriate)

Key Responsibilities :

• Oversee visa application processing, document verification, and client coordination.
• Manage a team of administrative staff to ensure service excellence and compliance.
• Liaise directly with Japanese clients and stakeholders, understanding their specific needs and expectations.
• Coordinate with government agencies, embassies, and external partners for up-to-date visa regulations and documentation requirements.
• Improve operational processes, SOPs, and client handling procedures to enhance efficiency.
• Provide reporting and updates to management on operational KPIs and case progress.
• Handle escalations and resolve service-related issues with professionalism and sensitivity to cultural expectations.

Requirements :