Chief Executive Officer

Overview

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Referral Coordination & Process Management : Responsible for liaising with partner medical institutions in Indonesia and Mainland China. Manage the entire Indonesia patient referral procedure, track referral progress, coordinate and resolve various issues arising during the referral process to ensure patients receive medical care smoothly.

Network Development & Channel Management : Assist the team in establishing, maintaining, and expanding a high-quality international medical supply and demand network in Indonesia (including partners such as hospitals, doctors, insurance companies, etc.).

Team Building & Training : Train and assess internal teams and external channel partners on international referral processes, service standards, intercultural communication, etc. Assist in developing multilingual medical materials and promotional content, and provide necessary language translation services.

Other Referral Support Tasks : Perform other patient referral support tasks as assigned by the Group.

Qualifications

• Bachelor\'s degree or higher. Preference for majors in Medicine, Nursing, Healthcare Management, International Business, Management, or related fields.
• Minimum 5 years of experience in customer service management, international medical referrals, healthcare service coordination, or related fields.
• Experience working in multinational corporations, international medical institutions, or premium healthcare backgrounds is highly advantageous.
• Familiarity with overseas healthcare systems or experience in cross-border medical operations is preferred.
• Language Proficiency : Fluent in Indonesian, Chinese (Mandarin), and English.
• Medical Knowledge : Solid understanding of general medical knowledge; some knowledge of oncology diseases is required. A clinical medical background is a plus.
• Management Skills : Familiar with customer service management systems, quality management tools, and process optimization methods. Possess excellent intercultural communication skills, teamwork abilities, and conflict resolution skills.

Job Details

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