Payroll Senior Associate

Payroll Senior Associate – Strada

Strada is a people, payroll, and technology leader simplifying international workforce management. We operate in 180+ countries and design people‑first solutions powered by cloud‑based technology, helping organizations grow and enabling workforces to perform at their best.

Payroll Senior Associate (Indonesia)

Main Responsibilities

• Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and / or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs.
• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs.
• Use Payroll expertise to advise upon client queries / issues and ensure a strong understanding of country specific legislation and tasks.
• Support and knowledge transfer Apprentices and / or Associates on Data Management or Customer Service activities.
• Ensure Tickets and Calls are responded within SLA timescales and to a high standard.
• Support System Maintenance Testing.
• Liaise and transact with Third Parties.
• SOC Controls completed on time and with the necessary evidence.
• Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence.
• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice.
• Maintenance of DWIs to ensure processes are up to date and reflective of the service.
• All system issues / defects are reported correctly, and tickets are logged with the necessary details and evidence so Application Services and / or Products can investigate.
• Highlight to Service Manager any deviations from the standard scope of service.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Time Recording to be completed accurately and on time.
• Strada Security Standards are adhered and followed.
• Contribute to team meetings and raise any issues immediately to your Service Manager.
• Ensure you are up to date with all Strada HR announcements and communications.
• Build good relationships with all lines of businesses where appropriate.
• Update internal stakeholders, when needed, in a timely and accurate way.
• Participate in projects and activities as needed and assigned.

Required Experience

Professional / Job Experience

Education and Training

Essential

Desirable

At Strada, Our Values Guide Everything We Do

Benefits

At Strada, we support your whole self—offering health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more. All offers are contingent on successful completion of background checks where permitted by law and as appropriate for the role.

Our Commitment to Diversity and Inclusion

Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.

Authorization to Work in the Employing Country

To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities, including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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