Senior Customer Support Specialist (Remote)

Connect with us to connect the world.

12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.

We are seeking a dynamic and experienced Senior Customer Support Specialist to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.

We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.

Most importantly, we always listen, and we don’t judge.

Join us in crafting this exciting journey, where your contribution will be key to our success!

Responsibilities :

• Resolve customer complaints via email or social media;
• Assist customers by providing the information they require;
• Communicating and coordinating with colleagues and other departments as necessary;
• Track bad reviews and support cases to identify problems & resolve them;
• Suggest and make changes to improve operational workflows.

Requirements

Benefits

What should I do to dive into 12Go company culture?

Apply! Update your CV and get ready to experience the best interview flow with our top talents.

We can’t wait to see you and share this awesome adventure together!