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Service Delivery Engineer

Millennium Technology ServicesIndonesia

3 days ago

Job description

Building a personal relationship with key client staff.

SLA achievement and high level of customer satisfaction.

Good communication around issues and opportunities – get things done, make things happen.

Technical documents update and arrangement.

Internal technical training to team and self-study for new technical and product

Service reporting and sponsoring service delivery meetings.

Removing all obstacles to customer satisfaction

Troubleshooting hardware and software issues.

Installing and maintaining hardware and computer peripherals.

Installing and upgrading operating systems and computer software.

Troubleshooting networking and connection issues.

Advising on software or hardware upgrades.

Providing basic training in computer operation and management.

Completing job reports and ordering supplies.

Looking out for clients and MTS long-term interests.

Following up if service delivery is not meeting expectations.

Qualifications :

Familiar with Avaya and Microsoft product line.
Good at troubleshooting.
Consultant skills to provide advice to clients on continuous system improvement.
Basic speaking and good read and written in English.
Basic Knowledge and understanding on Network

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Service Engineer • Indonesia