Senior Customer Support (Remote)12Go Asia • ID
Senior Customer Support (Remote)
12Go Asia • ID
13 days ago
Job type
- Quick Apply
Job descriptionUp to 2-3 years of experience in CS. Verbal and written fluency in English. Knowledge of Internet services and software technologies. Knowledge of Zendesk is a plus. Self-organized and great time management skills. Strong problem-solving and multitasking skills. Can raise a question and / or deliver any issue to the responsible person. Quick to adapt to changing situations. Quick in responding and an ability to prioritize tasks. Looking for a long-term job. Engaging work on a product that enables millions of travelers to book their trips daily; Full-time remote working - 5 days a week, 8 hours per day; (working time - negotiable) Development opportunities (budget for self-paced learning, global training workshops, online English language classes, e-learning platforms); Internal growth and internal mobility opportunities; Competitive annual leave, sick leave, and public holidays; Annual company offsite in Thailand; High-growth start up international environment.
Connect with us to connect the world.
12Go, being a part of Travelier group, is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally.
We are seeking a dynamic and experienced Senior Customer Support to join the 12Go Customer Support team. We are a vibrant group of passionate individuals from diverse cultures worldwide.
We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes.
Most importantly, we always listen, and we don’t judge.
Join us in crafting this exciting journey, where your contribution will be key to our success!
Responsibilities :
- Resolve customer complaints via email or social media.
- Assist customers by providing the information they require.
- Communicating and coordinating with colleagues and other departments as necessary.
- Track bad reviews and support cases to identify problems & resolve them.
- Suggest and make changes to improve operational workflows.
Requirements
Benefits
What should I do to dive into 12Go company culture?
Apply! Update your CV and get ready to experience the best interview flow with our top talents.
We can’t wait to see you and share this awesome adventure together!
Create a job alert for this search
Support • ID
Similar jobs
At Write Edge, we specialise in providing high-quality English and Writing tuition classes for Primary and Secondary school students in Singapore.
The English enrichment centre was founded in 2014 w...Show more
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent.We admire the importance of innovative social media strategies and are committed to co...Show more
Our client is a Swiss longevity startup with the vision to become the leading player in the evidence-based longevity supplement industry.
Founded in 2021, they offer science-based longevity suppleme...Show more Write Edge was founded in 2014 with a vision to deliver exceptionally effective lessons that help to build a strong foundation in the English language and nurture writing skills in young students.F...Show more 
Remote Customer Service Assistant.We are seeking a highly organized, dependable, and customer-focused .Virtual Administrative Coordinator.
This role is essential to ensuring seamless communicat...Show more
Design, develop, and maintain complex backend systems and web applications using Python.Build and maintain scalable and efficient services using Go.
Build and manage robust APIs to support seamless ...Show more
We have a new project and need 3 named engineers for this dispatch project, candidates will be interviewed by client and also BGV is applicable for employment, education, criminal check, address pr...Show more
Assima is a global leader in digital adoption, training, and performance support solutions tailored for the world’s largest enterprises.
With our patented technology, we empower 15 of the top 20 ban...Show more Job Title : Customer Success & Operations Coordinator.Location : Remote (Work from Home).Employment Type : Independent Contractor.
Time Zone : Must be available during US business hours (CST, EST, o...Show more Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent.We admire the importance of innovative social media strategies and are committed to co...Show more 
We are looking for a detail-oriented and tech-savvy CRM Coordinator to support our CRM Manager in building, maintaining, and optimizing CRM systems and workflows.
This role focuses heavily on GoHigh...Show more Paired is a global recruitment agency dedicated to connecting talented professionals with exceptional remote opportunities.
We help candidates find their ideal positions while providing companies wi...Show more 
We're on the lookout for a vibrant and enthusiastic English Speaking Customer Support Lead on behalf of our partners.If you're passionate about customer service, fluent in English, and ready to mak...Show more
We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.Intellect i...Show more
Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.
Trusted and loved by over 14,00...Show more We are in the early but exciting stages of growing Write Edge in Indonesia and are looking for a driven, resourceful and warm local hire to be the right hand to our Regional Director.This is a high...Show more Remote Admin & Permits Assistant.Remote (must live outside the U.We are seeking a highly organized, dependable, and customer-focused .
Remote Admin & Permits Assistant.This role is esse...Show more 
Senior FB Ads Manager Who We Are At STERRY , we’re not your average Growth Marketing Agency—we’re the rocket fuel behind crowdfunding and e-commerce success.Since day one, ...Show more
Enrolment Support Specialist (Part Time) - Based in Indonesia, Remote
Write Edge • ID
Quick Apply
Last updated: 30+ days ago
AI Automation Specialist for a USA Client (Remote)
Paired • ID
Quick Apply
Last updated: 2 days ago
Venture Development Associate
Avomind • ID
Quick Apply
Last updated: 30+ days ago
Senior Centre Manager, Indonesia (Remote)
Write Edge • ID
Quick Apply
Last updated: 30+ days ago
Remote Customer Service Assistant - Asia
Scalesource • ID
Quick Apply
Last updated: 30+ days ago
Senior Backend Developer
Squadio • ID
Quick Apply
Last updated: 30+ days ago
Onsite Support - EUC - Desktop / Network / Audio Video - Dispatch / Freelance / Part time
preferable.ai • Indonesia, JK, id
Quick Apply
Last updated: 5 days ago
Technical Support Engineer
assima • ID
Quick Apply
Last updated: 30+ days ago
Customer Success & Operations Coordinator - Asia
Scalesource • ID
Quick Apply
Last updated: 30+ days ago
Client Success Manager for Career Coaching Company (US-Based, Remote
Paired • ID
Quick Apply
Last updated: 30+ days ago
CRM Specialist & Automation Coordinator
LegacyX Hiring • ID
Quick Apply
Last updated: 30+ days ago
UI UX Designer for Ads Services / E-commerce Company (US Based / Remote)
Paired • ID
Quick Apply
Last updated: 30+ days ago
Customer Support Team Lead (English-Speaking)
Neo Group • ID
Quick Apply
Last updated: 30+ days ago
Crisis Helpline Responder (Indonesia)
Intellect • ID
Quick Apply
Last updated: 30+ days ago
(Senior) Product Analyst
WATI.io • ID
Quick Apply
Last updated: 12 days ago
(Indonesia) Growth & Enrolment Coordinator (Remote)
Write Edge • ID
Quick Apply
Last updated: 26 days ago
Remote Admin & Permits Assistant - Asia
Scalesource • ID
Quick Apply
Last updated: 30+ days ago
Senior Facebook (FB) Ads Manager
STERRY • ID
Quick Apply
Last updated: 30+ days ago