Product Engineer (Indonesia)

Responsibilities

• Provide complete technical and product support to aid end users and channel partners across 1Fluke portfolio;
• Concisely document, troubleshoot and resolve software, hardware, and network information;
• Acting as principle theoretical and practical technical product specialist;
• Assessing and addressing technical risks;
• Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations;
• Collaborate with the regional and global support teams to support product launches / development etc;
• Offer solutions and resolve product / technical issues, and transition call / enquiries to a sales opportunity, including upselling / cross selling (where applicable);
• Support with product training, customer presentations and attendance of trade events to assist funnel generation;
• Implement routine price reviews to identify price opportunities and implement global and regional strategies;
• Supporting with building a competitive knowledge database that allow generation and maintenance of price / performance maps;
• Assisting with interpreting market demand / sizing and competitive analysis reports;
• Provie product and customer intel to support Product, Sales & Marketing teams driving company strategy;
• Oversee the compilation and, when necessary, the drafting of high-quality proposals, bids, and tender answers to ensure that tenders and bids are handled professionally, quickly, and compliantly;
• Conduct voice of the customer research to understand driven threats and unmet customer needs;
• Participation in relevant industry events to drive demand generation and sales conversion;
• Supporting line manager to identify opportunities for growth through daily activities;
• Support with an ad hoc requests if needed;
• Diploma or degree in Electrical, Electronic, or mechanical engineering, or equivalent experience in an Electrical technical field is essential.
• Marketing knowledge and experience are highly desired with a flair for analysis, research and customer service.
• Excellent communication skills (verbal and written), professionalism and a desire to close the deal on sales.

Ability to multitask, with excellent time management and prioritisation skills.