Senior Enterprise Key Account Manager

About the Role

If you thrive in a dynamic environment that values analytical thinking and innovation, this role is for you. As our Senior Enterprise Key Account Manager , you’ll develop and nurture long‑term relationships with major and strategic merchants, delivering tailored Gojek solutions that drive growth. You’ll lead engagement and joint business planning, ensuring both Gojek and our partners achieve their targets.

In this role, you’ll collaborate closely with Sales Strategy, Sales Planning, Marketing, Product, and other key stakeholders to accelerate Gojek’s Enterprise business and unlock new opportunities across our ecosystem.

What You Will Do

• Obtain an in-depth and robust understanding of Gojek’s and merchants’ business needs / issues and act as a consultant to provide solutions using Gojek product portfolios.
• Establish and maintain a consistent, fruitful, and operational working relationship with managed merchants in a timely manner with the PIC in the merchant structure of the sales team’s PO and P1 merchants portfolio.
• Develop end‑to‑end joint business plans, monitor merchant performance versus targets, and create sales forecasts based on Gojek’s plans and campaigns.
• Observe and identify macro and micro market situations applicable to category and region.
• Correlate short‑term issues and identify external activities impacting merchant performance.
• Create account plans to recommend support, close revenue gaps, or improve performance. Represent merchants internally in Gojek and coordinate with other teams to address merchant needs.
• Collaborate with relevant internal and external stakeholders to support merchant growth and resolve challenges.
• Actively use dashboards and metrics to pull data, analyze independently, and provide preliminary insights to resolve inquiries.
• Conduct effective presentations for all levels of stakeholders, negotiate effectively, and propose actionable solutions to support business objectives and increases merchant investment.
• Take responsibility for all Gojek services delivered to merchants as the single point of contact for engagement, project delivery, and troubleshooting efforts.
• Lead problem‑solving initiatives to improve merchant profitability and investments.

What You Will Need

About the Team

Join a dynamic, purpose‑driven team that powers Gojek’s growth through strategic sales initiatives. We combine diverse expertise and collaborative energy to deliver impact at scale, driving Indonesia’s digital transformation forward.

Beyond work, we value connection and camaraderie—whether through brainstorming sessions, shared laughter, or team meals. Here, you’ll find support, autonomy, and plenty of room to grow as we shape the future of enterprise partnerships together.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on‑demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms. It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on‑demand platform and pioneer of the multi‑service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

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