Chief Operating Officer

Peers : Head of Accounts / Strategy, Finance / RevOps, Sales Lead

Location : Remote (core collaboration in EST , overlap with Dubai required)

Mission : Build and run the operating system that delivers predictable results at scale : world‑class client delivery, tight margins, crisp reporting, and a training engine that removes single points of failure.

What You’ll Own (Responsibilities)

• Delivery & Client Success : Onboarding SLAs; weekly client comms; QBR cadence; account health scoring; escalation playbooks.
• Processes & Tooling : Architect ClickUp as our OS (workflows, templates, automations, QA gates, SLAs); documentation and SOP library.
• Data & Reporting : Single source of truth dashboards in Sheets / Looker Studio; weekly Agency Scorecard; “Emergency Problem Accounts” segmentation with % and $ changes and ROAS (x→y).
• Financial Discipline : Margin reviews; pricing / packaging guardrails; headcount planning; monthly P&L hygiene with Finance.
• Risk / Compliance : Policy adherence, access control / offboarding, measurement integrity (UTMs, change logs, Hyros).
• Culture & Communication : Enforce Vysta’s communication standards—expert, clear, responsive, authoritative.

What Success Looks Like (12 Months)

What You’ve Done (Requirements- Must‑haves)

How We’ll Measure You (KPIs)

Seniority level : Executive

Employment type : Full‑time

Job function : Strategy / Planning, Project Management, and Business Development

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