Customer Success Manager

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We’re looking for passionate individuals to join our team and help drive impactful results for our customers. If you’re dedicated to delighting customers and promoting growth and innovation, we want you on our team!

Overview

Role : Customer Success Manager, Rest of World Banking. You will optimize and enrich the customer experience through proactive engagement strategies for your assigned portfolio, with the goal of protecting and growing revenue in the existing customer base.

The Role

As a Customer Success Manager, you will :

• Be the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement.
• Lead customers to their desired outcomes and demonstrate the value of the strategic partnership with Bottomline Technologies.
• Adopt a consultative approach and enable the customer throughout the journey to ensure success and delight.
• Work cross-functionally to ensure teams are aligned to enable customer success.
• Collaborate with Sales to identify opportunities to expand business by positioning and recommending additional products, solutions, and services; review contracts for expansion opportunities.
• Measure and monitor adoption and health across the customer journey; conduct monthly reviews and address challenges and issues.
• Drive retention and growth for your assigned customers.

Location : Candidate must be able to work remotely from Zurich; some travel may be required.

How you’ll contribute

Customer Management & Retention

Communication – Voice of the Customer

Support & Problem Solving

Performance Tracking & Reporting

What we’re looking for

Equal opportunity notice : Bottomline is proud to be an equal opportunity employer, committed to creating an inclusive environment for everyone.

Application process

If you’re interested in joining Bottomline, apply with your resume / CV. We will contact suitable candidates about next steps.

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