IT Operations & Automation Staff

Samara LombokDenpasar, Bali, Indonesia

1 day ago

Job description

Overview

We’re looking for an IT Operation Automation Engineer with a hospitality background who can connect daily hotel operations with modern automation tools.

Responsibilities

Operate and maintain digital systems that support hotel operations (PMS, booking engine, guest messaging, etc.).
Design and automate workflows across departments.
Integrate platforms using APIs and automation tools
Maintain reports or dashboards for operational tracking.
Provide technical support for system improvements and third-party integrations.
Ensure system sustainability — monitor uptime, perform periodic system checks, and coordinate updates or fixes with vendors and internal teams.

Key Skills

Strong understanding of hospitality business processes, including hotel operations and F&B workflows.

Strong understanding of BPM / workflow tools and workflow automation tools.

Hands-on experience with automation tools.

Familiarity with PMS / POS / CRM systems.

Understanding of APIs, webhooks, and data integration concepts.

Ability to troubleshoot peripheral connectivity.

Knowledge of TCP / IP, Wi-Fi, and guest network experience.

Basic ability to manage or interpret databases.

Strong analytical and communication skills to bridge IT and hotel operations.

Requirements

Minimum 2–3 years of experience in hospitality or IT operations.

Passionate about technology and improving the guest experience through automation.

Practical mindset — able to design and implement simple digital solutions with available tools.

Detail-oriented, proactive, and committed to maintaining smooth and reliable system.

Location : Bali, ID

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It Staff • Denpasar, Bali, Indonesia

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