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Desktop Support Technician L2 ID

VIA University CollegeDanauindah, Jawa Barat, Indonesia

6 days ago

Job description

Overview

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Location

Location : Kawasan Industri Jababeka, Jl. Jababeka V Blok G Kav. 4-6, Cikarang Utara, Bekasi, Jawa Barat 17530, Indonesia

Job Title

Desktop Support Technician

Key Responsibilities

Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.
Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.
Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.
Manage and accurately document all service requests and resolutions within the ticketing system.
Provide basic support for Mac OS and mobile devices (iOS / Android).

Requirements

Minimum 18 months of professional experience in a desktop support role.

Proven hands-on experience with Windows OS, Active Directory, and MS Office 365.

Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

CompTIA A+ or Microsoft Certified Professional (MCP) certification (or higher).

Excellent communication skills and a strong customer-service orientation.

Benefits

Competitive salary : attractive compensation package.

Modern workspace : state-of-the-art, comfortable, and well-equipped office.

International & supportive environment : diverse, global team with mentorship and teamwork.

Application

Ready to apply? Please submit your resume.

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Technician • Danauindah, Jawa Barat, Indonesia