AVP-Senior Project Manager

Overview

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Responsibilities

• Lead the planning, execution, monitoring, and closure of large-scale and complex technology projects.
• Manage ongoing projects related to Managed Services, including operational transformation, infrastructure migration, and service optimization.
• Define and oversee timelines, scope, costs, risks, and quality of deliverables in line with agreed SLAs and KPIs.
• Act as the primary liaison with clients, vendors, and internal stakeholders to ensure effective communication.
• Implement project management best practices based on frameworks (PMBOK / Agile / ITIL).
• Lead cross-functional teams (solution architect, presales, product) to drive project success.
• Oversee change management in dynamic projects with a focus on service continuity.
• Regularly communicate with leaders of other departments to understand their strategy and needs and how the service delivery management team can support their objectives.
• Regularly communicate and collaborate with solutions architects and understand their needs in terms of project delivery, ensuring designs are achievable within a realistic timeline and accurately costed for effective delivery.
• Lead projects that require integration between delivery and other business functions, ensuring seamless collaboration between different teams.
• Promote an environment where team members freely share knowledge, best practices, and lessons learned through regular team meetings, workshops, and informal discussions.
• Keep stakeholders informed about ICT service-management and service-operation initiatives, progress, and challenges through regular updates and reports to manage expectations and solicit support when needed.
• Be adept at managing and resolving conflicts that may arise during collaborative efforts, ensuring they are addressed constructively and do not impede progress.
• Create a safe environment for innovation where team members can propose and experiment with new ideas without fear of failure, leading to innovative solutions that enhance delivery operations and services.
• Build and maintain relationships with external partners, vendors, and industry groups to gain valuable insights, resources, and support for ICT initiatives.

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