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Desktop Support Technician L2 ID

Excis ComplianceJawa Barat, Indonesia

16 days ago

Job description

Join to apply for the Desktop Support Technician L2 ID role at Excis Compliance

WE’RE HIRING A DESKTOP SUPPORT TECHNICIAN IN Cikarang, Indonesia

Location : Kawasan Industri Jababeka, Jl. Jababeka V Blok G Kav. 4-6, Cikarang Utara, Bekasi, Jawa Barat 17530, Indonesia

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

Client in 190+ countries
6000+ Engineers
200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first. Start your journey with Excis and grow with us!

Overview

Location : Kawasan Industri Jababeka, Jl. Jababeka V Blok G Kav. 4-6, Cikarang Utara, Bekasi, Jawa Barat 17530, Indonesia.

Responsibilities

Provide first and second-level technical support, resolving hardware and software issues for desktops, laptops, and peripherals.

Install, configure, and troubleshoot Windows operating systems, Microsoft Office 365, and other authorized applications.

Perform preventative maintenance, repairs, and hardware upgrades on IT equipment.

Manage and accurately document all service requests and resolutions within the ticketing system.

Provide basic support for Mac OS and mobile devices (iOS / Android).

Qualifications

Minimum 18 months of professional experience in a desktop support role.

Proven hands-on experience with Windows OS, Active Directory, and MS Office 365.

Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.

CompTIA A+ or Microsoft Certified Professional (MCP) certification (or higher).

Excellent communication skills and a strong customer-service orientation.

Benefits

Competitive salary : We offer an attractive compensation package that rewards your skills and experience.

Modern workspace : Work in a state-of-the-art, comfortable, and well-equipped office designed for productivity and collaboration.

International & supportive environment : Become part of a diverse, global team. We foster a culture of open communication, mentorship, and teamwork where everyone is valued.

Ready to apply? Please submit your resume.

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Technician • Jawa Barat, Indonesia