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IT Service Engineer (Mandarin Speaker)

IT Service Engineer (Mandarin Speaker)

Contemporary Amperex Technology Co., LimitedJawa Barat, Indonesia
2 days ago
Job description

Join to apply for the IT Service Engineer (Mandarin Speaker) role at Contemporary Amperex Technology Co., Limited

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Join to apply for the IT Service Engineer (Mandarin Speaker) role at Contemporary Amperex Technology Co., Limited

Responsibilities

  • Respond to various IT software and hardware processing requests such as user mail requests, consultation, fault handling, etc., to ensure normal and stable operation of IT-related facilities and equipment in the region.
  • Conduct needs assessment and scheme construction follow-up for IT infrastructure such as conference room, weak motor cabinet and printer installation and configuration.
  • Improve user satisfaction, continuous service improvement, regular service reports and other related work.
  • Participate in IT service management process planning, management system construction and document writing.
  • Dock with business department needs and problem follow-up, coordinating regional operation and maintenance resources.
  • Participate in the company’s information security construction, conducting necessary checks in case of violations.
  • Analyze daily service data, identify repetitive and typical problems, and put forward suggestions for improvement.
  • Create standard IT service process according to IT IL principles.

Qualifications

  • Candidate must possess at least a Bachelor's Degree in Informatics Engineering, Computer Engineering, Informatics Management, Information System or equivalent.
  • 2-3 years of experience in IT Service / Help Desk.
  • Fresh graduates are welcome to apply with related internship experience.
  • Familiar & understand IT infrastructure (server, network, storage, virtualization).
  • Understand basic IT security.
  • Ability to perform software / hardware installation and configuration.
  • Fluent in Mandarin (must) & English.

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Information Technology
  • Renewable Energy Equipment Manufacturing

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    Service Engineer • Jawa Barat, Indonesia