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Customer Service Inside Sales
Esco Lifesciences GroupEsco BintanBintan, Indonesia30+ days ago
Job descriptionBachelor's degree preferably with Science or Engineering background. At least 1-2 years of working experience in related field. Fresh graduates are welcome to apply. Proficient in basic Microsoft Office applications, including Word, Excel, and PowerPoint. Strong leadership skills and a positive attitude toward teamwork. Excellent ability to meet deadlines and manage responsibilities effectively. Solid understanding of production and marketing techniques, including production processes and sales analysis. Preference will be given to candidates with proven success in customer satisfaction and demonstrated flexibility in handling multiple tasks.
Job Description
- Coordinate with COO / Sales Manager the PO, WO, quotations and related documentations received from field sales.
- Maintain tracking of incoming sales and delivered units.
- Review Order Confirmations from Order Processing, send and updates customer on the order detail and scheduling.
- Liase with Production to ensure production of ordered units are progressing in a timely manner.
- Maintain rapport with customers by examining complains; identifying solutions; and suggesting improved methods and techniques.
- Consolidate respective sale documents to pass to Accounting upon successful delivery, installation and commissioning.
- Manage and organize sales documents.
- Meeting ISO Objective and operate to comply with ISO , ISO and ISO requirements.
- Interact with customers to provide information in response to inquire about products and services.
- Handle resolve customer’s complaints.
- Co-ordinate order processing and shipment of goods.
- Help customer to decide what type of products would best suit their needs together with product specialist.
Job Requirements
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Customer Service • Esco BintanBintan, Indonesia