2nd Level Support Engineer (Relocation to Bangkok - Tech Startup)

HydroNeo is a fast-growing international startup revolutionizing the global aquaculture industry with smart farming technology. As the market leader in Thailand, we are on a mission to turn our Smart Farm Management System into the HydroNeo Aquaculture Super App. With strong backing from Thai and international investors, BOI support, and a team of ~30 people, we are shaping the future of sustainable aquaculture.

Position Overview :

We’re looking for a hands-on, versatile Second-Level Support & Service Engineer to strengthen our technical team in Bangkok. This role is ideal for someone who enjoys getting their hands dirty — both in code and with physical devices. You’ll dive deep into technical issues that go beyond standard support, replicate and analyze unknown errors, and test new hardware components in the field or in our lab.

You should be comfortable switching between a terminal window and a toolbox — writing scripts one moment and soldering a sensor cable the next. Your work will directly support the broader team by identifying root causes, improving tools and workflows, and ensuring the reliability of our smart farming systems.

Whether you're an experienced engineer or a motivated graduate, we value real-world curiosity, a practical mindset, and the willingness to build, fix, test, and improve every day.

Tasks

• Act as a second-level technical expert, handling escalated support cases via tickets, phone, video calls, or chat
• Investigate and replicate complex issues reported by customers to find root causes and define permanent solutions
• Write scripts (e.g., Python, shell) or small tools to automate support tasks and improve internal efficiency
• Prepare, configure, and test smart farming devices before they’re shipped — including sensors, controllers, and gateways
• Use your hands-on skills to build, repair, and occasionally solder components or wiring when needed
• Support the packaging and logistics of hardware deliveries to customers
• Conduct on-site visits for advanced troubleshooting, system installations, or field trials
• Assist customers and installation partners with sensor setup, wiring, and connectivity issues
• Collaborate with the Product and Engineering teams to report bugs, test firmware updates, and suggest improvements
• Keep detailed records of service cases, technical findings, and solutions in our system

Requirements

Benefits

Why Join Us?

You’ll work at the intersection of hardware, software, and real-world farming challenges, supporting a tech product that is truly making a difference. This is a unique opportunity to grow your career in a fast-paced, international startup with real impact.

Additionally, we provide

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