(Fluent English) L2 Technical Support Consultant (Asia, remote)

(Fluent English) L2 Technical Support Consultant (Asia, remote)

Passionate about the world of tech? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. Excited? Let's see what it takes

What you will do :

• Provide exceptional customer support via chats and emails
• Take ownership of technical issues reported by customers and triage them as needed
• Analyze and resolve customer inquiries containing technical issues or feedback
• Follow procedures for proper escalation to relevant internal teams and key stakeholders
• Maintain accurate records of failures, maintenance activities, and bugs
• Contribute to and maintain the company's support knowledge base and related documentation
• Ensure compliance with the company's Service Level Agreements (SLAs)

What you need to succeed in this role :

Will be a great plus :

Benefits and Perks :

Who we are : SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills! Visit our website :

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

#J-18808-Ljbffr