Job Description :
Position : Client Development & Customer Service Assistant Manager
Location : Surabaya, Indonesia
Our Client is International Forwarding Company looking for a Client Development & Customer Service in-charged of Vietnam market. The role can be located in Surabaya, and work remotely with the team in Singapore.
SCOPE OF WORK :
- Establishing and developing new accounts / businesses.
- Maintaining and developing relationships with new and existing customers.
- Carrying out sales calls / sales visits.
- Visiting potential customers / preparing quotations and proposals.
- Preparing weekly & monthly sales reports.
- Gathering market and customer information on current and future trends.
- Handling day to day customer enquiries, order takings, in-house system data entry.
- Providing consistent interaction with clients to create and maintain customer relations.
- Actively promote the company's services and participate in sales activities.
- Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
- Data analysis & tracking.
- Supporting periodic KPI reports.
- Working closely with the Ferrari Singapore team to ensure timely completion of services.
- Travelling as and when required for overseas business trips and events.
- Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.
JOB REQUIREMENTS :
Minimum Diploma preferably in logistics, supply chain or business studies.Fluent in spoken and written English & Vietnamese or English & Bahasa Indonesia.Previous working experience in forwarding / shipping companies and or in luxury business (watch / jewelry / commodities preferred).Service focused and customer-oriented with strong interpersonal skills.Self-driven, analytical and able to perform with minimal supervision.Equally motivated by working independently as well as collaborating in a team.Will be based in Indonesia (Surabaya)Computer Literacy (Microsoft Excel, Word, PowerPoint, etc.)