Technical Operations Engineer

Overview

TechOps Engineer to join our team in Malaysia Office . The role involves ensuring the smooth operation of GTP services by providing technical support, troubleshooting, and implementing solutions to optimize efficiency.

Responsibilities

• As part of a Global Engineering team, you will be supporting the LBU and the Group to :
• Operations : Provide comprehensive support for our suite of services, including monitoring, troubleshooting, and resolving issues to minimize downtime and ensure optimal performance.
• Respond promptly to incidents, perform root cause analysis, and implement corrective actions to prevent recurrences. Prioritise and escalate critical issues as necessary to meet service level agreements (SLAs).
• Change Management : Work with the release managers to ensure smooth and successful deployments, as well as to conduct post-deployment review to capture lessons learned and improve future deployment processes.
• Performance Monitoring : Monitor service performance metrics, analyse trends, and proactively identify areas for optimization and improvement. Implement measures to enhance system reliability, scalability and efficiency.
• Collaborate closely with cross-functional team, including development, infrastructure, and quality assurance, to ensure seamless integration of applications and alignment with business objectives.

Qualifications

Required Skills

Work Hours

Day Shift : 09 : 00am - 18 : 00pm, Night shift : 17 : 30pm - 2 : 30am, Mondays through Fridays.

Seniority level

Employment type

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