Data Analyst (Product-Focused)

Senior Product Analyst / Senior Product Operations Analyst (Data-Focused)

Department : Product Operations

Location : Remote (Indonesia)

Role Overview

We’re looking for a data-driven Senior Product Analyst / Senior Product Operations Analyst with a knack for root cause analysis (RCA) , a solid grasp of product operations , and a talent for connecting the dots between data and product operations .

You’ll use dashboards, data pulls, and ML-driven outputs to identify patterns, troubleshoot performance issues, and help the business make smarter decisions faster.

You won’t be coding full dashboards — instead, you’ll slice and dice the data , investigate anomalies, partner with analytics to get deeper pulls and collaborate with analytics / data science teams to apply machine learning insights in a product operations setting.

Key Responsibilities

Root Cause Analysis & Troubleshooting

• Investigate performance anomalies (e.g., contact rate drops, deliverability issues, spam triggers, carrier code failures).
• Use Tableau and backend data to trace issues from symptom to root cause.
• Document RCAs with clear findings, proposed solutions, and follow up on implementation.

Data Analysis & Operational Insights

Experimentation & Optimization

Reporting & Communication

Qualifications

Must-Have :

Nice-to-Have :

What Success Looks Like

Should be comfortable working from 6 : 30 pm to 3 : 30 am WIB.

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