Customer Relations Officer
PT BUKIT LABU MININGJakarta Utara, Jawa, Indonesia25 days ago
Job descriptionMinimal lulusan SMA / SMK; D3 / S1 lebih diutamakan tetapi tidak wajib. Pengalaman minimal 2–3 tahun di bidang customer service, sales support, atau hubungan pelanggan (lebih disukai di industri material konstruksi / mining). Komunikatif, ramah, sabar, dan mampu menangani masalah dengan solusi. Terbiasa bekerja dengan target layanan pelanggan (SLA). Bisa menggunakan komputer dasar (MS Office, email).
Deskripsi Pekerjaan
- Menjadi penghubung utama antara perusahaan dengan klien (kontraktor, developer, perusahaan konstruksi).
- Menangani pertanyaan, keluhan, dan kebutuhan pelanggan terkait produk material batu & pasir.
- Memastikan kepuasan pelanggan melalui komunikasi yang cepat dan solusi yang tepat.
- Membuat laporan rutin mengenai feedback pelanggan dan rekomendasi perbaikan layanan.
- Bekerja sama dengan tim marketing & sales untuk menjaga hubungan jangka panjang dengan klien.
- Mendukung aktivitas administrasi kontrak dan follow-up pembayaran.
Kualifikasi
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Officer • Jakarta Utara, Jawa, Indonesia
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