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Solutions Consultant (Team Leader) (Tech)

Monroe Consulting GroupIndonesia

30+ days ago

Job description

Monroe Consulting Group is seeking a Payroll Solutions Consultant on behalf of a notable HR Tech Solution Company.

Key Responsibilities :

Lead and manage a team of payroll consultants across multiple client accounts and projects.
Oversee end-to-end payroll processing, implementation, and support using the company's HRIS platform.
Ensure payroll accuracy, compliance with local labor laws, and timely submissions.
Collaborate with internal teams (Product, Implementation, Customer Success) to improve processes and system functionality.
Act as the escalation point for complex payroll issues, offering solutions and client support.
Develop documentation, standard operating procedures, and training materials.
Mentor and train junior consultants, fostering team development and knowledge sharing.
Monitor team performance and ensure adherence to SLAs and client satisfaction goals.

Requirements :

Minimum 5 years of payroll experience, with at least 2 years in a team lead or senior consultant role.

Strong knowledge of payroll systems, tax regulations, and labor laws (local / regional knowledge essential).

Experience working with HRIS platforms or payroll software (e.g., SAP SuccessFactors, Workday, ADP, etc.).

Excellent problem-solving, leadership, and communication skills.

Detail-oriented with the ability to manage multiple client projects simultaneously.

Proficient in data analysis and Excel; familiarity with system integration and reporting is a plus.

Bachelor's degree in Human Resources, Accounting, Business, or related field.

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Team Leader Solution • Indonesia