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E-commerce Lead

E-commerce Lead

ASUSJakarta Utara, Jawa, Indonesia
1 day ago
Job description

Overview

Exciting times ahead! We’re on the lookout for an E-commerce Lead who’s ready to take our digital growth to the next level. This isn’t just about managing an online store – it’s about driving strategy, leading innovation, and creating impactful customer experiences.

Responsibilities

  • Strategic Planning : Develop and implement e-commerce strategies to drive online sales and growth. Analyze market trends and competitor activities to identify opportunities for improvement.
  • Website Management : Oversee the day-to-day management of the e-commerce website, ensuring it is user-friendly and optimized for conversions. Coordinate with web developers and designers to implement website updates and improvements.
  • Digital Marketing : Plan and execute digital marketing campaigns, including SEO, SEM, email marketing, and social media. Monitor and analyze the performance of marketing campaigns, adjusting strategies as needed.
  • Product Management : Manage the online product catalog, including product descriptions, images, and pricing. Work with the inventory team to ensure product availability and timely fulfillment of orders.
  • Customer Experience : Ensure a seamless and positive customer experience from browsing to post-purchase. Handle customer inquiries and complaints via email, chat, and phone, providing prompt and effective resolutions. Maintain a high level of customer satisfaction by addressing issues and providing product information.
  • Data Analysis : Track and analyze KPIs to measure the success of e-commerce initiatives. Generate reports and provide insights to inform business decisions.
  • Technical Management and Development : Oversee the technical aspects of the e-commerce platform, ensuring its stability, security, and scalability. Collaborate with IT and development teams to implement new features, integrations, and system upgrades. Coordinate the integration of third-party tools and services, such as payment gateways, CRM systems, and marketing automation platforms. Escalate and resolve technical issues promptly to minimize downtime and ensure a seamless shopping experience. Stay updated with the latest e-commerce technologies and best practices, recommending and implementing improvements as needed.
  • Collaboration : Work closely with other departments, such as sales, marketing, and IT, to align e-commerce activities with overall business goals. Manage relationships with external partners, such as payment gateways and logistics providers.

Qualifications

  • Professional Experience : 3+ years experience with proven tracking record in growing revenue and transactions in a brand.com environment
  • Technical Skills : Proficiency in e-commerce platforms (Shopify, Magento, WooCommerce). Knowledge of web analytics tools (Google Analytics) and digital marketing tools (Google Ads, Facebook Ads).
  • Analytical Skills : Strong analytical abilities to interpret data and make data-driven decisions. Experience with A / B testing and conversion rate optimization.
  • Marketing Skills : Expertise in digital marketing strategies, including SEO, SEM, email marketing, and social media. Ability to create compelling content and marketing materials.
  • Project Management : Excellent project management skills to oversee multiple projects and meet deadlines. Ability to prioritize tasks and manage time effectively.
  • Communication Skills : Strong written and verbal communication skills. Ability to collaborate effectively with cross-functional teams and external partners.
  • Customer Focus : A customer-centric mindset with a focus on delivering exceptional customer experiences. Excellent communication and interpersonal skills to handle customer inquiries and complaints. Ability to handle and provide a positive customer experience and resolve issues promptly.
  • Adaptability : Ability to adapt to changing market conditions and emerging e-commerce trends. Willingness to learn and implement new technologies and strategies

    • If you’re someone who loves challenges, thrives in a fast-paced environment, and has the passion to shape the future of e-commerce with us, we’d be thrilled to meet you. Let’s grow together – apply today!

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    Lead • Jakarta Utara, Jawa, Indonesia