Director, Account Management

JOB DESCRIPTION

Our Purpose

Title and Summary

Director, Account ManagementOverview

Reporting to the FI Head Sales, Indonesia, this role offers the opportunity to manage all aspects of the MasterCard relationship with assigned customers in Indonesia.

The position requires a self-motivated, commercially pragmatic, business developer with strong relationship management and influencing skills. The incumbent will be required to partner with customer & MasterCard cross functional teams to create and implement impactful payments programs that maximize segment penetration & drive MasterCard and bank revenues.

The ideal candidate will be one with strong execution focus and possess solid Financial Institution / Payments industry experience, gained in Business Development / Product management. He will also be very comfortable dealing with technology.

This is an individual contributor (IC) position.

Role

Maintain primary responsibility for managing the relationship and profitability of target customers.

Responsible for all account management / business development activities for customer set.

Design and execute strategic / tactical plans to enhance customer and MasterCard profitability.

Develop strong working relationships with key influencers at customer banks and with MasterCard support teams.

Work with MasterCard cross functional teams to identify new segment and product opportunities and develop bespoke propositions to maximize segment penetration.

Leverage all MasterCard brand sponsorship properties, product / services to deliver exceptional customer value.

Responsible for all administrative and operational issues for the target customer set.

Manage & develop new and existing products; programs and services, as required.

Perform market research and opportunity assessments on new concepts and ideas. Assess the viability of new products in support of market strategy.

Recommends market strategy including pricing; introduction to market; profit planning; expense budgets; etc.

All About You

Prior experience in Business Development / Account / product management.

Candidates with work experience in the Indonesia Financial Institution related industry domain preferred.

Candidate must be able to integrate knowledge across disciplines (Sales, Product, Marketing, operations, and risk.

Skills :

Self-driven, organized and pro-active

Able to multi-task

Entrepreneurial and commercially focused

Strong impact and influencing, negotiation skills

• Strong relationship, communication, presentation and marketing skills;

Work well in a small team leveraging colleagues’ skills

Good in using analytic tools

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.